Refund and Returns Policy

Effective Date: August 11, 2026

At CCIMPEX, we want you to shop with confidence. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order information must be provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged items not caused by shipping issues
• Items returned without original packaging
• Final sale or clearance items, if clearly marked
• Customized or personalized items, if applicable

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photos of the item and packaging to help review the issue and provide a solution.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable number of business days, depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item was damaged, defective, or sent in error.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be canceled.

Exchanges

We do not guarantee direct exchanges. If you need a different item, we recommend contacting us first for assistance.

Contact Us

If you have any questions about returns, refunds, or order issues, please contact us at:

Email: 17280920969@163.com
Website: https://ccimpex.shop